Terms of Service

Last updated: February 2026

Welcome to PharmaDB. These Terms of Service ("Terms") govern your access to and use of the PharmaDB platform, including our website at www.pharmadb.ai, our application at app.pharmadb.ai, and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree, you must not use the Service.

2. Description of Service

PharmaDB is an AI-powered pharmaceutical supply chain analytics platform. The Service provides AI-processed intelligence, analytics, and insights derived from lawful publicly available and licensed data sources across global pharmaceutical markets.

The Service includes:

  • Pharma Graph: An AI-curated knowledge graph spanning 300M+ data points across 126 markets, providing aggregated and processed trade intelligence.
  • Playground: An interactive query interface for exploring pharmaceutical supply chain analytics.
  • Fred: An AI-powered lifecycle manager for pharmaceutical pipeline analysis.

PharmaDB generates analytical outputs through proprietary AI models and algorithms. The Service is an analytics platform; it does not provide, redistribute, or republish raw customs data, raw trade data, or transaction-level government records. All outputs represent AI-processed intelligence derived from lawful sources.

3. Account Registration and Security

To access the Service, you must register for an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activities that occur under your account.
  • Notifying PharmaDB immediately at support@pharmadb.ai of any unauthorized use of your account.

PharmaDB reserves the right to suspend or terminate accounts that violate these Terms or pose a security risk.

4. Subscription Plans and Credits

4.1 Plans

PharmaDB offers the following subscription plans:

  • Explore: $5,000 per year, supporting up to 5 users. Includes a defined allocation of credits.
  • Accelerate: Custom pricing based on your organization's needs. Contact us for details.

4.2 Credits

The Service operates on a credits system. Credits are consumed when performing AI queries, generating reports, and exporting data. Credit allocations vary by plan and are specified in your subscription agreement. Unused credits do not roll over to the next billing period unless otherwise stated in your agreement.

4.3 Payment

All fees are due in accordance with your subscription agreement. Fees are non-refundable except as expressly stated in your agreement or required by applicable law.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall NOT:

  • Bulk extract data: Systematically download, scrape, harvest, or otherwise extract data from the platform in bulk, whether manually or through automated means.
  • Redistribute outputs: Share, resell, sublicense, publish, or otherwise redistribute PharmaDB analytics, reports, or outputs to third parties, except for internal business use within your organization.
  • Scrape or automate access: Use bots, crawlers, scrapers, or any automated tools to access the Service without prior written consent from PharmaDB.
  • Reverse engineer: Attempt to reverse engineer, decompile, or derive the underlying algorithms, models, or data sources used by PharmaDB.
  • Circumvent restrictions: Attempt to bypass usage limits, credit allocations, access controls, or any technical measures implemented by PharmaDB.
  • Misrepresent outputs: Present PharmaDB analytics as raw government data, official customs records, or regulatory filings.
  • Violate laws: Use the Service in any manner that violates applicable local, national, or international laws or regulations.

PharmaDB reserves the right to suspend or terminate your access immediately if you breach any of these restrictions.

6. Intellectual Property

6.1 PharmaDB Ownership

PharmaDB and its licensors retain all rights, title, and interest in the Service, including all software, algorithms, models, processed analytics, aggregated data outputs, and documentation. The analytical outputs generated by the platform are proprietary to PharmaDB and are licensed (not sold) to you under these Terms.

6.2 Customer Data

You retain all rights to data you upload to or input into the Service ("Customer Data"), including your pipeline data and proprietary information. By using the Service, you grant PharmaDB a limited license to process your Customer Data solely to provide and improve the Service.

6.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, PharmaDB may use such feedback without obligation to you.

7. AI-Generated Content Disclaimer

The Service uses artificial intelligence and machine learning to generate analytics and insights. You acknowledge and agree that:

  • AI-generated outputs may contain inaccuracies, errors, or omissions.
  • Outputs are provided for informational and analytical purposes only.
  • Outputs do not constitute professional advice of any kind, including but not limited to legal, regulatory, financial, medical, or compliance advice.
  • You are solely responsible for evaluating and independently verifying any outputs before making business decisions based on them.
  • PharmaDB does not guarantee the accuracy, completeness, or reliability of any AI-generated content.

8. Data Accuracy Disclaimer

PharmaDB aggregates and processes intelligence from multiple sources across global pharmaceutical markets. You acknowledge that:

  • Market coverage varies by country and product category. Not all markets or product segments may be represented.
  • All figures, volumes, values, and rankings are indicative and represent AI-processed estimates, not exact official figures.
  • Data freshness and update frequency vary by market and source.
  • You should independently verify any critical data points before relying on them for regulatory submissions, investment decisions, or legal proceedings.
  • PharmaDB makes no warranty that the analytics are error-free or that coverage is comprehensive for any particular market or time period.

9. Confidentiality

9.1 Platform Outputs

Analytics, reports, and outputs generated through the Service are provided to you under a confidential license for your internal business use only. You shall not:

  • Publicly publish or share PharmaDB outputs without prior written consent.
  • Redistribute outputs to third parties outside your organization.
  • Use outputs in public filings, publications, or presentations without written approval from PharmaDB.

9.2 Exceptions

These confidentiality restrictions do not apply to information that: (a) is or becomes publicly available through no fault of yours; (b) was known to you prior to disclosure by PharmaDB; (c) is independently developed by you without use of PharmaDB outputs; or (d) is required to be disclosed by law or legal process, provided you give PharmaDB prompt written notice where permitted.

10. Limitation of Liability

10.1 Exclusion of Damages

To the maximum extent permitted by applicable law, PharmaDB shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from or related to your use of the Service.

10.2 Liability Cap

PharmaDB's total aggregate liability for all claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to PharmaDB during the twelve (12) months immediately preceding the event giving rise to the claim.

10.3 Basis of the Bargain

You acknowledge that the limitations in this section reflect a reasonable allocation of risk and are a fundamental basis of the agreement between you and PharmaDB.

11. Indemnification

You agree to indemnify, defend, and hold harmless PharmaDB and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your redistribution of platform outputs in breach of these Terms.

12. Termination

12.1 By You

You may terminate your account at any time by contacting support@pharmadb.ai. Termination does not entitle you to a refund of prepaid fees unless otherwise specified in your subscription agreement.

12.2 By PharmaDB

PharmaDB may suspend or terminate your access at any time if: (a) you breach these Terms; (b) your subscription expires or payment is overdue; (c) continued provision of the Service becomes commercially impracticable; or (d) required by law.

12.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. You must discontinue all use of platform outputs that are subject to confidentiality obligations. Sections 6, 7, 8, 9, 10, 11, and 13 survive termination.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction specified in your subscription agreement. If no jurisdiction is specified, these Terms shall be governed by the laws of the Republic of Singapore, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of the applicable jurisdiction, as specified in your subscription agreement.

14. Changes to Terms

PharmaDB reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

15. Contact Information

If you have questions about these Terms, please contact us:

These Terms of Service are effective as of the "Last updated" date above.